From the Files (Madeleine's Notes)

Otosurgical Group Medical Clinic
2080 Century Park East #1700
Los Angeles, CA 90067

March 14, 2008

Dear Sir/Madam:

This bill is insane. Your accounting system is madness itself.

For over a year you billed me for $0.30, wasting lots of money trying to collect a value less than a postage stamp. I ignored the bills, expecting you to somehow see the light.

Instead, you sent me a “final notice” threatening to send the bill to collections!

I called—repeatedly. Finally spoke with a woman who finally, after a long spiel, seemed to get it. She sent me a letter declaring the debt clear.

Today I opened a new bill, this for $138.60. YOU CANNOT DO THIS! I have no way of knowing what’s going on here. I didn’t owe the money a month ago or a year ago. You have rendered me no services whatsoever and now you declare I owe you $138.60!?!

So I called the number on the bill. I was told to leave a voicemail. Then I was told the voicemail box was full and that I couldn’t leave a voicemail.

I have NO IDEA what to do. I could never in clear conscience pay such a dubious charge. Nor, if I were to pay it, would I have any idea whether or not you were going to hit me up for more money, out of the blue.

Sincerely,


Madeleine Marshall (PoA for Gary Marshall, Acct. no. 40310)


Otosurgical Group Medical Clinic
Telephone # (310) 785-9287